Below is a list of Frequently Asked Questions (FAQ's) about our pet waste and litter box exchange services. Please consult this list and then call us if you have any other questions.
Q. How often does your company come out?
A. Daily, Weekly, Bimonthly, Monthly and One Times however most of our customers prefer our prepaid pet waste value packages. We also offer non-scheduled one time emergency visits as well.
Q. Do you work on Holidays and/or Holiday Weekends?
A. No. We do not work on New Year's Eve-Day-Weekend, MLK Day-Weekend, Veteran's Day-Weekend, Easter Weekend, Memorial Day-Weekend, Independence Day-Weekend, Labor Day-Weekend, Columbus Day-Weekend, Thanksgiving Eve-Day-Weekend, Christmas Eve-Day-Weekend and National Pet Convention Week. Weekends include Fridays as well. Services will resume on your next scheduled visit.
Q. Do you call us before the Holiday Weekend?
A. No. Understandably, it would be virtually impossible to call or email each and every client. Therefore it is a given that you have read and agreed to all our FAQ's and know up front that on holidays and/or holiday weekends, we are unable to provide services and that services will resume on your next scheduled visit.
Q. What if I have a Holiday or Special Request?
A. Maybe. We require at least a fulls week's notice as all requests are handled on a first come first served basis. If we are able to accommodate your onetime Holiday or Special Request, please note that there will be an extra cost associated with this and is not a guarantee for last minute requests as these are very difficult to accommodate.
Q. Do I get a refund if I clean my yard the day of or before my service visit?
A. No. As much as we would like to, understandably we still have to pay for the wasted time, fuel, labor and other costs associated with this visit.
A. Yes. If you give us at least a two business day advanced notice, we will be more than happy to refund the visit.
Q. Do you work on rain days?
A. No. As you can understand, visibility is a major factor or lack of when it rains. As such, the "business" is no longer solid and virtually impossible to pick up in this state. Services will resume on your next scheduled visit.
Q. Do you call us on rain days to let us know that you will not be coming?
A. No. Understandably, it would be virtually impossible to call or email each and every client. Therefore it is a given that you have read and agreed to all our FAQ's and know up front that on rain days we are unable to provide services and that services will resume on your next scheduled visit.
Q. What happens to my visit on rain days or holidays?
A. Your service package is automatically extended by that visit. A onetime courtesy refund for that specific visit only may be given if requested by email and in lieu of that make up visit.
Q. What is your Phone Call Return Policy?
A. Alls calls, emails, etc. are usually returned in two business days M-F between the hours of 8:00am thru 7:00pm (with the exception of holiday weekends which includes Fridays and/or Mondays).
Q. Do you call or email us before each and every visit?
A. No. It would be virtually impossible to call and/or email each and every client the day before each and every visit as we are out in the field providing service. That is why we do our best to keep your normal day of service consistent. As daylight and time is very limited, it is also needed to service your yard and as we can all agreee... you would rather have us out there servicing your yard than being indoors annoying you with calls and/or emails prior to each and every visit every single time.
Q. What if my area is out of your general scope of service?
A. If you area is somewhat out of our scope of service we will do our best to try service you however we may have to charge an additional fee to cover that extra milage and time it takes to get to you.
Q. I prefer to keep my gate locked. Should I give you a Key Copy?
A. Yes. Since techs are not allowed to jump or climb fences, we do require a key copy in order to service your yard on either your normal day of service or make up day. UNDERSTANDABLY, IF THE GATE IS LOCKED, IT WILL BE NECESSARY TO CHARGE YOU FOR THE SERIVCE CALL THAT WAS NOT ABLE TO BE COMPLETED since we still used the same time, labor and fuel that it takes to attempt to service your yard. Reasonably, this visit cannot be rescheduled or credited and will be charged accordingly as we do require a key copy on file.
Q. I prefer to keep my gate locked and/or I don’t
have key copies. Can you provide a lock?
Q. I prefer to keep my gate locked. How can I give you a copy of the key for the lock on it?
A. Because Poopy Do Services, LLC is a professional Registered, Bonded, and Insured Company, we are more than happy to securely store a copy of your key on file. There are 2 Ways to do this:
1.) On the day of service, simply place a key copy to the lock on the backyard gate latch in an envelope with Poopy Do written on it and tape it to your backyard porch door or window for us to see and collect. If you want to place it in an inconspicuous area, just let us know where to look or...
2.) Just mail it in to us at 3219 E Camelback Rd Ste 380, Phoenix AZ 85018. Please make sure to include your name and address along with the key copy to the lock on the backyard gate latch so we know who it is from.
A. Yes. For
only $6.00, we will put our own Poopy Do Lock on there and give you a key copy
making this an easy, convenient and seamless process for you.
Q. Can I get a Reminder Call, Email or Text since I prefer to keep my gate locked and not give a gate key copy?
A. No. That’s why we offer our Secured Key Release Program to conveniently store a copy on file for you. Being Registered, Bonded and Insured you are in safe hands with Poopy Do. Ultimately it is your responsibility to leave your gate unlocked. UNDERSTANDABLY, IF THE GATE IS LOCKED, IT WILL BE NECESSARY TO CHARGE YOU FOR THE SERIVCE CALL THAT WAS NOT ABLE TO BE COMPLETED since we still used the same time, labor and fuel that it takes to attempt to service your yard. Reasonably, this visit cannot be rescheduled or credited and will be charged accordingly as we do require a key copy on file..
Q. Do you text service confirmations?
A. No. Only under extreme special circumstances may we consider doing this as a onetime courtesy for a few visits only however, this is not a guarantee. We also expect the same courtesy in return. As such and if you do not reply to any text, this limited onetime courtesy will be discontinued immediately as this can become extremely time consuming and costly, especially if we were to do this for each and every single client each and every single day. Please note a $1.49 per text fee may apply.
Q. Can you work with the dog in the yard?
A. In most cases Yes. However, if your pet is aggressive, territorial, and/or temperamental, it must be out of the area to be serviced. ALSO, IF YOUR PET WILL NOT ALLOW US TO CLEAN THE YARD ON YOUR SCHEDULED DATE, IT MAY BE NECESSARY TO CHARGE YOU FOR THE SERIVCE CALL THAT WAS NOT ABLE TO BE COMPLETED.
Q. Is there any part of the yard that you don't service?
A. Yes. Since the service is for the Open Immediate backyard only, we do not service hedges/shrubbery/etc. or in any over grown areas of the backyard which also includes any areas where there may be any piles of junk/trash/etc.
Q. Will you move furniture or objects in the backyard in order to get to the "business"?
A. No. Due to insurance reasons and to the potential risks that this poses, we are unable to move any objects/furniture/etc. in order to get to the business.
Q. Can I Skip a Visit?
A. Yes. You will not be charged as long as you notify us by e-mail at least 24 Hours prior to your scheduled day of service.
Q. Why does Poopy Do only give normal days of service and not exact times?
A. Two reasons actually. First of all, we value all our customers and schedule our daily routes so it benefits everybody and not just a few. Secondly and because we cannot control daylight, weather, traffic, accidents, road construction and yards with severe build up that require extra time, we also cannot control exact time. So even though your time will differ, we will do our best so your normal day of service doesn't (daylight permitting of course).
Q. Are normal days of service guaranteed?
A. No. Although we do our best at keeping your normal days of service consistant, there really is no way to guarrantee them because we cannot control daylight hours or lack there of, weather, traffic, accidents, road construction, rain days, monsoon season, holidays, etc. However, since you are not required to be home for the servicing of your backyard or to lock up the doggies and since you have the option of always securely keeping a key on file with Poopy Do, this should not affect you since you'll still get service for that week and therefore no call is necessary.
Q. Can my normal day of service change?
A. Yes. Although we do our best at keeping your normal days of service the same, we cannot guarantee them since our schedules are created to maximize time, fuel and labor so that it benefits everybody and not just a few. Schedule changes are usually seasonal such as Spring, Summer, Fall and Winter but not necessarily limited to this and can happen without notice. Of course we will always do our best to accommodate your needs when possible should this happen.
Q. How are normal day(s) of service determined?
A. Normal days of service are determined by your address in which our route scheduler uses it to maximize driving time, fuel, labor and so on so it benefits all clients and not just a few.
Q. Are visits consecutive or can I pick and choose what weeks?
A. Regardless of package or service all visits are consecutive. For example, on a 4-Week Value Package purchase, you will get one visit once a week for 4 consecutive weeks.
Q. How do you determine service dates for your Bimonthly- 2Visits per Month clients?
A. Since Bimonthies are only 2 Visits per Month, they are done on the day we are normally in your area either the 1st and 3rd weeks of every month --or-- the 2nd and 4th Weeks of the month.
Q. Who gets the great smelling pet urine neutralizing/deodorizing spray?
A. Anybody. This service can be purchased alone or in addition to what ever package you choose.
Q. Is there an extra fee on Monthly and One Time Visits and/or Neglected Yards?
A. Maybe. If yard has been seriously neglected and requires our tech to spend more than 15 minutes (or more than 30 minutes on a One Time/Emergency Visit) and /or requires our tech to take out more than one trash can/trash bag of “business”, a $15.00 extra fee may be charged per additional 15 minutes (or closest to) and/or per additional trash can.
Q. How do I pay you?
A. For your convenience you can pay on-line (via debit, credit or check), by phone, fax or as a courtesy to you, physical check. There is a $25 fee on any returned check regardless of reason. All payments are prepaid and reoccurring as specified by your package selection (i.e. weekly, monthly, one-time, etc.) until you request cancellation of services. Please note that it is the sole responsibility of the physical check writer to remind themselves to remit payment on time or there may be a delay in services and/or late charges. Check writters can also use are "E-Z AutoPay".
Q. What is "E-Z AutoPay"?
A. E-Z AutoPay is a secured, safe and convient reocurring way to pay automactially as specified by your package selection... taking out the worries so you don't have too. All accounts are automatically set up this way. Check writers can also take advantage of our "E-Z AutoPay" thru their online PoopyDo.com account in the "My Service Plan" payment section or use you can use your bank's online Auto-BillPay. Either way, it's free, saves you time and worries and best of all, no more spending money on stamps, envelopes and physical checks.
Q. When is payment due?
A. All payments are prepaid and if paying by physical check must be collected prior to start of services.
Q. Do I have to sign any contracts?
A. No. We can start and stop your service over the phone or via e-mail. We do not require any contracts. For this convenience, all we require in return is that you finish out the remainder of your package and a simple reason or the determining factor for your decision so we can properly close out your account and billing. This applies to our individual residential cliental only. Commercial / Corporate / Multi-Housing / HOA / Government Property Differs.
Q. Can I Place Pre-Paid Value Package or Service on Hold or Cancel it?
A. Yes. As all sales are final on any and all services and/or products, there are no refunds. The remaining visits can be finished out, transferred and/or be placed on hold for up to 30 days from the date of cancellation. Please note that $15 start up fee along with any additional fees will be charged if you have added more pets, your yard in now bigger, the yard that is being serviced has been neglected and/or if you now want additional areas serviced that originally were not.
Q. Can I return product, service, gift cards or merchandise?
A. No. All sales are final. For gift cards, you have up to 12 months to redeem at which there will be a $2.50 per month maintenence fee to cover the cost associated with maintaining and managing this account which will be deducted from the stored value.
Q. Who can use coupons and discounts?
A. Coupons, Discounts and Free Visits applies to new clients purchasing PrePaid Value Packages of 4Weeks or greater only. They are on a one time basis only (unless otherwise speicified) and cannot be reused, transferred or applied to existing accounts. They cannot to be combined with eachother or any other offer and must be presented at time of purchase for phone orders and coupon code must be entered at the time of transaction/check out for web orders.
Q. How do you not transfer diseases from yard to yard?
A. We disinfect all tools prior to and after each client visit.
Q. What is 100% Satisfaction Guarantee mean?
A. We know that our success depends on your happiness and word of mouth. That's why we promise to provide quality service you can count on. But if there is a time that our service is not to your satisfaction, we will make it right by coming out to re-clean your yard. Simply let us know with in 24hours of that visit so we can re-service your yard.
Q. Can you sum it up for me?
A. Absolutely. Quite simply stated, by hiring Poopy Do Services, LLC by phone, fax, mail, email or on-line, you have read, understood and agreed to all our FAQ's, Terms, Conditions, Disclaimers and Policies thus allowing us the oppurtunity to make your pet's "business" our business.