Below is a list of Frequently Asked Questions (FAQ's) about
our pet waste and litter box exchange services. Please consult this list
and then call us if you have any other questions.
Q. How often does your company come out?
A. Daily, Weekly, Bimonthly, Monthly and One
Times however most of our customers prefer our prepaid pet waste value
packages. We also offer non-scheduled
one time emergency visits as well.
Q. Do you work on Holidays and/or Holiday Weekends?
A. No. We do not work on New Year's Eve-Day-Weekend, MLK
Day-Weekend, Veteran's Day-Weekend, Easter Weekend, Memorial Day-Weekend,
Independence Day-Weekend, Labor Day-Weekend, Columbus Day-Weekend, Thanksgiving
Eve-Day-Weekend, Christmas Eve-Day-Weekend and National Pet Convention
Week. Holiday Weekends include Thursday, Friday, Saturday, Sunday and Monday. Services will resume on your normal day(s) the following week. To make it a win-win, we ask that you pick up the "business" so we don't have to charge you for picking up 2Weeks worth of build up.
Q. Do you call us before the Holiday Weekend?
A. No. Understandably, it would be virtually
impossible to call or email each and every client. Therefore it is a given that you have read
and agreed to all our FAQ's and know up front that on holidays and/or
holiday weekends, we are unable to
provide services and that services will resume on your next visit the following week.
Q. What if I
have a Holiday or Special Request?
A. Maybe. We require at
least a full’s week's notice as all requests are handled on a first come first
served basis. If we are able to
accommodate your onetime Holiday or Special Request, please note that there
will be an extra cost associated with this and is not a guarantee for last
minute requests as these are very difficult to accommodate.
Q. Do I get a
refund if I clean my yard the day of or before my service visit?
A. No. As much as we
would like to, understandably we still have to pay for the wasted time, fuel,
labor and other costs associated with this visit.
A. Yes. If you give us
at least a two business day advanced notice, we will be more than happy to
refund the visit.
Q. Do you work on rain days?
A. No. As you can
understand, visibility is a major factor or lack of when it rains. As such, the "business" is no
longer solid and virtually impossible to pick up in this state. Services will resume on your next scheduled
Q: If it rains everywhere else but my immediate neighborhood, will I still get serviced?
A: No. As you can appreciate, our rain day policy is not based on whether or not is rains or briefely sprinkles in just one client's neighborhood but rather how the rain affects "all clients" scheduled for that day. If we are unable to service the majority of the clients for that day due to the rain, understandably we are unable to provide service to the few clients it does not affect as the risk to our safety, health, time being stuck in traffic, etc. is too great.
Q. Do you call us on rain days to let us know that you
will not be coming?
A. No. Understandably,
it would be virtually impossible to call or email each and every client. Therefore it is a given that you have read
and agreed to all our FAQ's and know up front that on rain days we are unable
to provide services and that services will resume on your next scheduled visit.
Q. What happens
to my visit on rain days and/or holidays?
A. To make it a win-win, we ask that you pick up the "business" that week so we don't have to charge you for all that build-up that we will have to pick up if you don't. Once you have done this, simpley send us an email letting us know so we can issue you a refund for that week.
Q. What is your
Phone Call and Email Policy?
A. All calls, emails, etc. are usually returned
in two business days M-F between the hours of 8:00am thru 6:00pm (with the
exception of holiday weekends which includes Fridays and/or Mondays).
Q. Do you call, email or text us before each and every visit?
A. No. This is not a service that you pay for or is offered and is not included. It
would be virtually impossible to call and/or email each and every client the
day before each and every visit as we are out in the field providing service.
That is why we do our best to keep your normal day of service consistent. As
daylight and time is very limited, it is also needed to service your yard and
as we can all agree... you would rather have us out there servicing your yard
than being indoors annoying you with calls and/or emails prior to each and
every visit every single time.
Q. What if my
area is out of your general scope of service?
A. If you area is somewhat out of our scope of
service we will do our best to try service you however we may have to charge an
additional fee to cover that extra mileage and time it takes to get to you.
Q. I prefer to keep my gate locked. Should I give you a Key Copy?
A. Yes. Since techs are
not allowed to jump or climb fences, we do REQUIRE a key copy in order to
service your yard on days of service. UNDERSTANDABLY, IF THE GATE IS LOCKED, IT
WILL BE NECESSARY TO CHARGE YOU FOR THE SERIVCE CALL THAT WAS NOT ABLE TO BE
COMPLETED since we still used the same time, labor and fuel that it takes to
attempt to service your yard. Reasonably,
this visit cannot be rescheduled or credited and will be charged accordingly as
we do require a key copy on file.
Q. I prefer to keep my gate locked. How can I give you a copy of the key for the
lock on it?
A. Because Poopy Do Services, LLC is a
professional Registered, Bonded, and Insured Company, we are more than happy to
securely store a copy of your key on file.
There are 2 Ways to do this:
1.) On your days of service, simply place a key
copy to the lock on the backyard gate latch in an envelope with Poopy Do
written on it and tape it to your backyard porch door or window for us to see
and collect. If you want to place it in
an inconspicuous area, just let us know where to look or...
2.) Just mail it in to us at 3219 E Camelback
Rd Ste 380, Phoenix AZ 85018. Please
make sure to include your name and address along with the key copy to the lock
on the backyard gate latch so we know who it is from.
Q. I prefer to keep my gate locked and/or I don’t have
key copies. Can you provide a lock?
A. Yes. For only $6.00, we will put our own Poopy Do
Lock on there and give you a key copy making this an easy, convenient and
seamless process for you.
Q. Do you require me to put you on the Permanent Vendor List if I live in a Guard Gated Community and/or a Working Gate Code Number for a Non-Guard Gated Community?
A. Yes. Since techs are not allowed to wait around for the guard to attempt to
contact you or wait for you to buzz us in, we do require that you put Poopy Do on your Approved Permanent
Vendor List with the Guard House for immediate drive thru access and/or require a Gate Code Number for
the Call Box in a Non-Guard Gated Community.
Understandable, if we arrive and are not on the Approved Permanent
Vendor list or do not have a working Gate Code Number, IT WILL BE NECESSARY TO
CHARGE YOU FOR THE SERIVCE CALL THAT WAS NOT ABLE TO BE COMPLETED since we
still used the same time, labor and fuel that it takes to attempt to service
your yard. Reasonably, this visit cannot be rescheduled, refunded or
credited and will be charged accordingly as ultimately it is your
responsibility to make sure we are always on the list and/or have a working
Q. Can I get a Reminder Call, Email or Text since I
prefer to keep my gate locked and not give a gate key copy?
A. No. That’s why we
offer our Secured Key Program to conveniently store a copy on file for
you. Being Registered, Bonded and
Insured you are in safe hands with Poopy Do.
Ultimately it is your responsibility to leave your gate unlocked on your days of service. UNDERSTANDABLY, IF THE GATE IS LOCKED, IT
WILL BE NECESSARY TO CHARGE YOU FOR THE SERIVCE CALL THAT WAS NOT ABLE TO BE
COMPLETED since we still used the same time, labor and fuel that it takes to
attempt to service your yard. Reasonably, this visit cannot be rescheduled or
credited and will be charged accordingly as we do require a key copy on file.
Q. Can I get a Reminder Call, Email or Text if I have something blocking the entrance to the back yard or having work done that would prevent us from providing service?
A. No, your basic service does not include this. These are Additional Custom Services that can be added to your basic service at an additional cost per visit on either a one time or ongoing basis. Ultimately it
is your responsibility to leave your gate unlocked on your days of
service. Understandably, if the GATE is
LOCKED, BLOCKED or the yard is having work done which prevents us from
servicing it, it will be NECESSARY to CHARGE YOU for the SERVICE VISIT THAT was
NOT ABLE TO BE COMPLETED since we still used the same time, labor and fuel that
it takes to attempt to service your yard. Reasonably, this visit can NOT be
rescheduled or credited and will be charged accordingly as we do require a key
copy on file and/or an advanced notification from you not to come that day,
Q. Do you text
A. Yes. As this is an Additional Custom Service and for only $3.50 per Text per Visit, we will text you after each and every visit that your yard has been serviced..
Q. Can you work with the dog in the yard?
A. In most cases
However, if your pet is aggressive, territorial, and/or temperamental,
it must be out of the area to be serviced.
ALSO, IF YOUR PET WILL NOT ALLOW US TO CLEAN THE YARD ON YOUR SCHEDULED
DATE, IT MAY BE NECESSARY TO CHARGE YOU FOR THE SERIVCE CALL THAT WAS NOT ABLE
TO BE COMPLETED.
Q. Is there any
part of the yard that you don't service?
A. Yes. Since the
service is for the Open Immediate backyard only, we do not service
hedges/shrubbery/etc. or in any over grown areas of the backyard which also
includes any areas where there may be any piles of junk/trash/etc.
Q. Will you move
furniture or objects in the backyard in order to get to the
A. No. Due to
insurance reasons and to the potential risks that this poses, we are unable to
move any objects/furniture/trampolines/autos/etc. in order to get to the business.
Q. Can I Skip a Visit?
A. Yes. You will not be
charged as long as you notify us by e-mail at least 24 Hours prior to your
scheduled day of service.
Q. Why does Poopy Do only give normal days of service
and not exact times?
A. Two reasons
actually. First of all, we value all our customers and
schedule our daily routes so it benefits everybody and not just a few. Secondly and because we cannot control
daylight, weather, traffic, accidents, road construction and yards with severe
build up that require extra time, we also cannot control exact time. So even though your time will differ, we will
do our best so your normal day of service doesn't (daylight permitting of
Q. Are normal days of service guaranteed?
A. No. That's why we give you 3 specific days that service can occur on in that week. For example, if we are in your area on Mondays, Wednesdays and Fridays, service can and will occur that week on one of those 3 days. However and if you would like your visit done consistantly on one the same day of the week for one of those specific days, we would highly reccomend the Additional Custom Service Day for only $5.00 extra per visit. Please see dog pricing page at http://www.poopydo.com/pricing.php for additional information.
Q. Can my normal days of service change?
A. Yes. Although we do
our best at keeping your normal days of service the same, we cannot guarantee
them since our schedules are created to maximize time, fuel and labor so that
it benefits everybody and not just a few.
Schedule changes are usually seasonal such as Spring, Summer, Fall, Winter and holiday weeks but not necessarily limited to this and can happen without notice.
Q. How are normal day(s) of service determined?
A. Normal days of service are determined by your
address in which our route scheduler uses it to maximize driving time, fuel,
labor and so on so it benefits all clients and not just a few.
Q. Are visits consecutive or can I pick and choose what
A. Regardless of package or service all visits
are consecutive. For example, on a
4-Week Value Package purchase, you will get one visit once a week for 4
Q. How do you determine service dates for your Monthly- 2Visits per Month clients?
A. Monthly- 2 Visits per
Month are done on the day that we are normally in your area on either the
1st and 3rd weeks, the 2nd and 4th weeks or the 2nd and 5th Weeks of the month depending on that month (some exceptions apply, seasonal, holiday weeks, rain weeks, etc.). If you prefer the same or certian weeks or would like to know in advance when service will be, it is an additional $10.00 per visit for this custom service to manually schedule this out for you.
Q. Who gets the great smelling pet urine
A. Anybody. This service
can be purchased alone or in addition to whatever package you choose.
Q. Is there an extra fee on Weekly, Monthly and One Time Visits
and/or Neglected Yards?
A. Maybe. If your yard
has been seriously neglected and requires our tech to spend more than 15
minutes (or more than 30 minutes on a One Time/Emergency Visit) and /or
requires our tech to take out more than one trash bag of “business”,
a $15.00 extra fee may be charged per additional 15 minutes (or closest to)
and/or per additional trash bag. For those clients where it has been close to 4 Weeks or longer, we do require you to do an Initial One Time Clean Up (by selecting this option in the "Doggie Waste Clean Up Service" drop down box) along with selecting the appropriate amount of Weeks or Months (in the "Weeks Since Last Pick Up" drop down box) in the "My Service Plan" tab.
Q. How do I pay you?
A. For your convenience you can pay on-line (via
debit, credit or check), by phone, fax or as a courtesy to you, physical
check. There is a $25 fee on any
returned check regardless of reason. All
payments are prepaid and reoccurring as specified by your package selection
(i.e. weekly, monthly, one-time, etc.) until you request cancellation of
services. Please note that it is the
sole responsibility of the physical check writer to remind themselves to remit
payment on time or there may be a delay in services and/or late charges. Check writers can also use are "E-Z
Q. What is
A. E-Z AutoPay is a secured, safe and convenient
reoccurring way to pay automatically as specified by your package selection...
taking out the worries so you don't have too.
All accounts are automatically set up this way. Check writers can also take advantage of our
"E-Z AutoPay" thru their online PoopyDo.com account in the "My
Service Plan" payment section or use you can use your bank's online Auto Bill
Pay. Either way, it's free, saves you
time and worries and best of all, no more spending money on stamps, envelopes
and physical checks.
Q. When is payment due?
A. All payments are prepaid and if paying by
physical check must be collected prior to start of services.
Q. What happens if my payment declines that week or weeks?
A: To make it a win-win, we ask that you pick up the "business" that week or weeks so we don't have to charge you for all those week(s) of build-up that we will still have to pick up if you don't. Understandably we can't pick up all those week(s) for free if you don't. Although we will do our best to give a courtesy reminder, we are not required to do so nor is it a guarantee. It is ultimately the sole responsibility of the client to keep their account and payment info up to date and current. No exceptions.
Q. Do I have to sign any contracts?
A. No. We can start and stop your service over the phone or
via e-mail. We do not require any contracts.
For this convenience, all we require in return is that you finish out
the remainder of your package and a simple reason or the determining factor for
your decision so we can properly close out your account and billing. This applies to our individual residential
cliental only. Commercial / Corporate /
Multi-Housing / HOA / Government Property Differs.
Q. Can I Place Pre-Paid Value Package or Service on
Hold or Cancel it?
A. Yes. As all sales
are final on any and all services and/or products, there are no refunds. The remaining visits can be finished out,
transferred and/or be placed on hold for up to 30 days from the date of
cancellation. Please note that $15 start
up fee along with any additional fees will be charged if you have added more
pets, your yard in now bigger, the yard that is being serviced has been
neglected and/or if you now want additional areas serviced that originally were
Q. Can I return
product, service, gift cards or merchandise?
A. No. All sales are final. For gift cards, you have up to 12 months to
redeem at which there will be a $2.50 per month maintenance fee to cover the
cost associated with maintaining and managing this account which will be
deducted from the stored value.
Q. Who can use coupons and discounts?
A. Coupons, Discounts and Free Visits applies to
new clients purchasing Prepaid Value Packages of 4Weeks or greater only. They are on a one time basis only (unless
otherwise specified) and cannot be reused, transferred or applied to existing
accounts. They cannot to be combined with each other or any other offer and
must be presented at time of purchase for phone orders and coupon code must be
entered at the time of transaction/check out for web orders.
Q. Can you guarantee no cross contamination?
A. Sadly no
one can guarantee this. Cross contamination
can be as easily spread as simply going over a neighbor’s house or backyard,
grocery store, public bathroom and then coming home and stepping all over your
carpet, flooring and backyard. Only god
knows what you’ve stepped in, have stuck to the bottom of your shoe and spread
Q. What if my
dog likes to eats and/or roll in feces and gets sick because of it?
A. As dogs eat and roll around in their own
feces as well as that of other dogs and animals, we are not responsible for any
illnesses, medical conditions, veterinarian bills, etc. that may arise from
this, as it is ultimately the sole responsibility of the home/pet owner to
train them not to do that and to pick up after their pets immediately each and
every day including the days that we are there, especially if the pet/home
owner knows that this is an issue and/or feels service is not antiquate or
being performed up to your expectation.
We are also not responsible for any cross contamination of any type or
issues of any type as a result thereof.
As such, you agree to release Poopy Do Services LLC (subsidiaries,
affiliates, etc.) of any and all liabilities thereof.
Q. What is 100% Satisfaction Guarantee mean?
A. We know that our success depends on your
happiness and word of mouth. That's why we promise to provide quality service
you can count on. But if there is a time
that our service is not to your satisfaction, we will make it right by coming
out to re-clean your yard. Simply let us
know within 24hours of that visit so we can re-service your yard.
Q. Can you sum
it up for me?
Absolutely. Quite simply
stated, by hiring Poopy Do Services, LLC by phone, fax, mail, email text, on-line,
etc., you have read, understood and agreed to all our FAQ's, Terms, Conditions,
Disclaimers, Statements and Policies, thus allowing us the opportunity to make
your pet's "business" our business.