Below is a list of Frequently Asked Questions (FAQ's) about our pet waste and litter box exchange services.  Please consult this list and then call us if you have any other questions.

Q. How often does your company come out?
A.  Daily, Weekly, Bimonthly, Monthly and One Times however most of our customers prefer our prepaid pet waste value packages.  We also offer non-scheduled one time emergency visits as well.

Q. Do you work Holidays?
A.  No. We do not work on New Year's Eve-Day-Weekend, MLK Day-Weekend, Veteran's Day-Weekend, Memorial Day-Weekend, Independence Day-Weekend, Labor Day-Weekend, Thanksgiving Eve-Day-Weekend, Christmas Eve-Day-Weekend and National Pet Convention Week.  Weekends usually include Fridays.  Services will resume on your next scheduled visit. Clients can login and check out the bulletin board for the most up to date information and messages from your Poopy Do Staff.

Q. Do you work on rain days?
A.  No.  As you can understand, visibility is a major factor or lack of when it rains.  As such, the "business" is no longer solid and virtually impossible to pick up in this state.  Services will resume on your next scheduled visit.

Q. Do you call us on rain days to let us know that you will not be coming?
A.  No.  With almost a over a few hundred clients and growing, it would be virtually impossible to call each and every client.  Therefore it is a given that you have read and agreed to all our FAQ's and know up front that on rain days we are unable to provide services and that services will resume on your next scheduled visit.

Q. Should I unlock my gate?
A.  Yes.  Since employees are not allowed to jump or climb fences, your gate must remain unlocked on your scheduled day of service and we will gladly lock up your gate upon our departure.  UNDERSTANDABLY, IF THE GATE IS LOCKED ON YOUR SCHEDULED DAY OF SERVICE, IT WILL BE NECESSARY TO CHARGE YOU FOR THE SERIVCE CALL THAT WAS NOT ABLE TO BE COMPLETED since we still used the same time, labor and fuel that it takes to attempt to service your yard.  Reasonably, this visit cannot be rescheduled or credited and will be charged accordingly. 

Q. I prefer to keep my gate locked.  How can I give you a copy of the key?
A.  Because Poopy Do Services, LLC is a professional Registered, Bonded, and Insured Company, we are more than happy to securely store a copy of your key on file.  To do so, simply call us and we will email or fax you our "key release form" for your completion.  Upon completion, simply hand both to your Tech on your scheduled date of service.  When you are ready to take your key back, all you have to do is sign the other half of the key release form acknowledging it has been returned to you.  It's that simple.

Q. Can I get a Reminder Call since I prefer to keep my gate locked and not give a gate key copy?
A.  No.  That’s why we offer our Secured Key Release Program to conveniently store a copy on file for you.  Being Registered, Bonded and Insured you are in safe hands with Poopy Do.  Ultimately it is your responsibility to leave your gate unlocked the entire day of your scheduled services.  HOWEVER, IF THE GATE IS LOCKED ON YOUR SCHEDULED DATE, IT MAY BE NECESSARY TO CHARGE YOU FOR THE SERIVCE CALL THAT WAS NOT ABLE TO BE COMPLETED.

Q. Can you work with the dog in the yard?
A.  In most cases Yes.  However, if your pet is aggressive, territorial, and/or temperamental, it must be out of the area to be serviced.  ALSO, IF YOUR PET WILL NOT ALLOW US TO CLEAN THE YARD ON YOUR SCHEDULED DATE, IT MAY BE NECESSARY TO CHARGE YOU FOR THE SERIVCE CALL THAT WAS NOT ABLE TO BE COMPLETED.

Q. Can I hold or skip a Visit?
A.  Yes.  You will not be charged as long as you notify us by either e-mail or phone a minimum of 24 Hours prior to your scheduled date of service.

Q. Why does Poopy Do only give regular scheduled days and not exact times?
A.  Two reasons actually.  First of all, we value all our customers and schedule our daily routes so it benefits everybody and not just a few.  Secondly, because we cannot control daylight, weather, traffic, accidents, road construction, last minute add-ons and emergency visits, we also cannot control exact time.  So even though your time may differ, we will do our best so you day doesn't.

Q. Are scheduled days of normal service guarranteed?
A.  No.  Although we are very successful at keeping your normal days of service consistant, there really is no way to guarrantee them because we cannot control daylight hours or lack there of, weather, traffic, accidents, road construction, last minute add-ons and emergency visits, rain days, monsoon season, etc.  However, since you are not required to be home for the servicing of your backyard or lock up the doggies and since you have the option of always securely keeping a key on file with Poopy Do, this  should not affect you since you'll still get service for that week.

Q. Can my scheduled day(s) of normal service change?
A.  Maybe.  Although we do our best at keeping your normal days of service the same, we cannot guarantee them since our schedules are created to maximize time, fuel and labor so that it benefits everybody and not just a few.  Schedule changes are usually seasonal such as Spring, Summer, Winter and Fall but not necessarily limited to this and can happen without notice.  Of course we will always do our best to accommodate your needs when possible should this happen.

Q. How are scheduled days determined?
A.  Scheduled days are determined by us based on the area or zip code you live in and that is how our daily routes are created and we do our very best to keep them consistant.

Q. Are visits consecutive or can I pick and choose what weeks?
A.  Regardless of package or service all visits are consecutive.  For example, on a 4-Week Value Package purchase, you will get one visit once a week for 4 consecutive weeks.
 
Q. How do you determine service dates for your Bimonthly- 2Visits per Month clients?
A.  Since Bimonthies are only 2 Visit per Month, they are done on the day we are normally in your area starting the week of the 15th and again starting the week of the 30th of each and every month.  For example, if you live in Tempe and our normal day to service Tempe is every Saturday and the 15th falls on Tuesday, then your "1st Bimonthly Visit" would be on that upcoming Saturday the 19th and if the 30th fell on a Friday, then the "2nd Bimonthly Visit" would not be until that upcoming Thursday on the 6th.

Q. Who gets the great smelling pet urine neutralizing/deodorizing spray?
A.  Anybody.  This service can be purchased alone or in addition to what ever package you choose.

Q. Is there an extra fee on Monthly and One Time Visits and/or Neglected Yards?
A.  Maybe.  If  yard has been seriously neglected and requires our tech to spend more than 15 minutes (or more than 30 minutes on a One Time/Emergency Visit) and /or requires our tech to take out more than one trash can/trash bag of “business”, a $15.00 extra fee may be charged per additional 15 minutes (or closest to) and/or per additional trash can.

Q. What about Bio-Bags?
A.  Bio-Bags are used upon request only and must be requested at time of sign up by typing in "please use Bio-Bags" in the comments section.

Q. How do I pay you?
A.  For your convenience you can pay on-line (via debit, credit or check), by phone, fax or as a courtesy to you, physical check.  There is a $25 fee on any returned check regardless of reason.  All payments are prepaid and reoccurring as specified by your package selection (i.e. weekly, monthly, one-time, etc.) until you request cancellation of services.  Please note that it is the sole responsibility of the physical check writer to remind themselves to remit payment on time or there may be a delay in services and/or late charges.  Check writters can also use are "E-Z AutoPay". 

Q.  What is "E-Z AutoPay"?
A.  E-Z AutoPay is a secured, safe and convient reocurring way to pay automactially as specified by your package selection... taking out the worries so you don't have too.  All accounts are automatically set up this way.  Check writers can also take advantage of our "E-Z AutoPay" thru their online PoopyDo.com account  in the "My Service Plan" payment section or use you can use your bank's online Auto-BillPay.  Either way, it's free, saves you time and worries and best of all, no more spending money on stamps, envelopes and physical checks. 

Q. When is payment due?
A.  All payments are prepaid and if paying by physical check must be collected prior to start of services.

Q. Do I have to sign any contracts?
A.  No. We can start and stop your service over the phone or via e-mail. We do not require any contracts.  For this convenience, all we require in return is that you finish out the remainder of your package and a simple reason or the determining factor for your decision so we can properly close out your account and billing.  This applies to our individual residential cliental only.  Commercial / Corporate / Multi-Housing / HOA / Government Property Differs.

Q. Can I cancel a Pre-Paid Value Package or Service?
A.  Yes.  However, all sales are final on any and all services and/or products.  As such, refunds cannot be issued.  The remaining visits can be finished out or transferred and/or be placed on hold for up to 3 months from the date of cancellation.  Please note that it may be necessary to recharge the $15 start up fee along with additional fees if you have added more pets, your yard in now bigger, the yard that is being serviced has been neglected and/or if you now want additional areas serviced that originally were not.

Q. Can I return product, service, gift cards or merchandise?
A. No.  All sales are final.  For gift cards, you have up to 12 months to redeem at which there will be a $2.50 per month maintenence fee to cover the cost associated with maintaining and managing this account which will be deducted from the stored value.

Q. Who can use coupons and discounts?
A.  Coupons, Discounts and Free Visits applies to new clients purchasing PrePaid Value Packages of 4Weeks or greater only.  They are on a one time basis only (unless otherwise speicified) and cannot be reused, transferred or applied to existing accounts. They cannot to be combined with eachother or any other offer and must be presented at time of purchase for phone orders and coupon code must be entered at the time of transaction/check out for web orders.

Q. How do you not transfer diseases from yard to yard?
A.  We disinfect all tools prior to and after each client visit.

Q. What is 100% Satisfaction Guarantee mean?
A.  We know that our success depends on your happiness and word of mouth. That's why we promise to provide quality service you can count on.  But if there is a time that our service is not to your satisfaction, we will make it right by coming out to re-clean your yard.
 
Q.  Can you sum it up for me?
A.  Absolutely.  Quite simply stated, by hiring Poopy Do Services, LLC by phone, fax, mail, email or on-line, you have read, understood and agreed to all our FAQ's, Terms, Conditions, Disclaimers and Policies thus allowing us the oppurtunity to make your pet's "business" our business.